As mentioned in Crisis, Chaos, Panic, and Its Corollary, I had an opportunity to do some software consulting this past month.  In the prior article I discussed the lost productivity resulting from poor communication.

Here, I want to talk about organizational effectiveness as relates to having defined processes.

A…

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This past month, I had the opportunity to do some software consulting.  It was an interesting environment.  Everything was a swirl of chaos, panicked surprise deadlines, and daily crises.  During one meeting, responding to the latest short-cycle deliverable, one person commented, “…we never have time to do things properly.  Are we going to have time to do this one right…?”

The longer I spent with the organization, the…

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